Invoice-东莞市睿途箱包贸易有限公司

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Invoice

How to make a return?

A: Within 7 days after you receive the goods, you can apply for a return in the order or contact customer service online. The specific process is as follows:
Step 1: Log in to your account, contact online customer service, and inform the products you want to return, the quantity, and the reason for the return.
Step 2: Our customer service will confirm your return application within 24 hours and inform you of the relevant return address.
Step 3: After the return application is confirmed, you need to contact logistics and distribution, return the returned goods, corresponding accessories and invoices to the return location designated by online customer service, and inform online customer service of your returned logistics order number.
Step 4: We receive your returned goods and after the warehouse has inspected them, we will complete the return within 3-5 working days. The refund will also be returned to the original route within 3 working days after the return is completed. After a refund, the specific time for the payment to arrive depends on the payment method you used. If you use UnionPay to pay, the time when you receive the refund shall be determined by the bank where your bank card is located.

Attention please:

1. For returns that are not due to quality issues, Ruitu will not be responsible for the shipping costs, packaging fees and other costs incurred during the return of the goods.
2. When non-free shipping products are returned for personal reasons, the refund will only refund the total amount of the product you paid. You need to bear the express shipping fee. Please understand.

Can I exchange the product?

A: We are very sorry, but we are currently unable to replace the product. If you need to exchange an item you ordered, you must follow the return procedures to first return the item and then repurchase the item you need on the website.

What should I do if there is a problem with the product I receive?

A: If you have any problems with the goods you receive, please contact our online customer service immediately. It is very important to get in touch with us before returning the goods so that we can assist you in returning the goods for free. When contacting us, please describe in detail the problem with the item you received. We will bear the freight losses caused by sending the wrong goods.